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Robust staff level optimisation in call centres

Clarke, Sam (2007) Robust staff level optimisation in call centres. Masters thesis, University of Oxford.

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Item Type:Thesis (Masters)
Subjects:O - Z > Probability theory and stochastic processes
H - N > Numerical analysis
Research Groups:Numerical Analysis Group
ID Code:660
Deposited By:Eprints Administrator
Deposited On:28 Sep 2007
Last Modified:20 Jul 2009 14:23

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